QUIZ SHC 21: Communication

1.Communication can be defined as

a)A process of exchanging information
b)Interacting with no one
c)A process of sending and receiving messages between two or more individuals
d)Both a and b
e)Both a and c

2.Communication involves

a)Talking and listening
b)Writing and reading
c)Verbal and non-verbal body language
d)All of them

3.Why do people communicate

a)To express a concern
b)Make conversation
c)To ask questions
d)All of them

4.Children communicate by

a)Listening and responding to what others say
b)Ignoring instructions
c)Not expressing their feelings and views
d)All of them

5.Effective communication involves

a)Using plain language, avoiding jargon and slang
b)Use of the word � why�
c)Speaking in fast tone and pace
d)Asking open and closed questions
e)Both c and d
f)All of the above except c

6.Awareness of using appropriate language is essential if

a)Practitioner and parent are to establish communication
b)Practitioner, parent and child are to build trust and rapport
c)practitiner and parent are to explore any issues in detail
d)All of the above

7.Who do you communicate with in childcare settings

a)Children, key worker, manager, practitioners and colleagues
b)Children and parents only
c)Manager and colleagues only

8.Good communication at work

a)Can lose confidence and trust with children
b)Can help build relationships with parents, children and staff
c)Can form barriers to team working

9.You can communicate effectively with children by

a)Showing little interest in what they say
b)Not giving them time to respond
c)Talking at their level and keeping eye contact

10.Rapport can be built between practitioner and parent by

a)Showing respect and being courteous
b)Showing interest and listening attentively to parents
c)Showing no interest to the needs of parents
d)Both a and b

11.Communication can be set up by

a)Welcoming and greeting children and parents in a fitting way
b)Address parents appropriately
c)Presenting self and service properly
d)All of them

12.Active listening involves the use of

a)Asking questions
b)Using preambles: hmm, ah ah, ok, yes
c)A lot of nodding
d)All of the above except b
e)All of the above