CYP 3.1: Children & Young People's Workforce L2

SHC 21 Introduction to communication

How do we define communication and why is it important?"


1. Communication is a two-way process of giving and receiving information.

2. Communication is the exchange of information between two or more people Information conveyed can include facts, ideas, opinions , attitudes and instructions.

Information can also be expressed through emotions, for example: smiling
or laughing to display happiness. Crying can convey sadness and frowning
can mean confusion.

3. Communication can be verbal or non-verbal (see table below)

Type Form of communication Channel of communication
Verbal Talking



Telephone/ mobile

Lyrics, poems, nursery rhymes
Non-verbal Writing


Sign language




Body language

Facial expression
Letter, e-mail, texting

Books, magazines, information leaflets

written instructions or guidelines

Visual signs using fingers and hands – for the hard of hearing

Braille - feeling raised dots on paper for the visually impaired

Finger spelling

Pictures – expression of feelings

Graphs / diagrams

Shrugging shoulders


Eye contact




Can you give other examples of communication?

Why do people communicate?

  • Give / receive instructions

  • Give / receive information

  • To ask questions

  • Outline a concern

  • Express a need

  • Develop learning

  • Make conversation

How do children communicate?

* Children listen to others talking
* Children listen to stories
* Children ask questions or respond to what they hear
* Children express their views and feelings
* Children follow instructions
* Children talk to other children or adults
* Children talk to themselves or toys

Communication in childcare setting / placement

Who do you communicate with? Example 1 of communication Example 2 of communication
Key worker Ask key worker about child’s special needs. Involve key worker with activities
Children Talk to children and listen to them
or encourage them to sing nursery rhymes.
Provide support when necessary.
Read a story and ask questions.
Parents Discuss child’s progress in learning and development. Ask parents questions about children’s dietary needs.
Assessor Respond to questions posed by assessor.
Follow assessor's instructions.
Interact with assessor to demonstrate work-based learning.
Manager Follow policies and procedures of the setting outlined by manager.

To express and share information about any concern regarding child’s feelings or behaviour.
Report to manager about safeguarding issues.

Can you give other examples of communication
in the work setting?

How communication affect areas of work:

  • Helps build good relationship with parents

  • Develop team working relationship with colleagues

  • Build trust and confidence with children

Importance of communication

Effective communication is important in the childcare setting because carers and practitioners need to understand the needs and interest of children they are interacting with. They need to encourage children to express their views and express what they have learnt.

Communication skills are also fundamental to building trust with children. Trust will help carers to bond with the children and make them feel safe, secure and confident which will enable them to progress in their development.

In addition, effective communication with parents is important because it will help to establish rapport and trust which will enable parents to share information about their child with carers and practitioners.

Communication in the workplace enables colleagues and management to work cooperatively, express views and share information about any concerns relating to work.

How to communicate effectively with children: